The most frequently asked questions
How long does it take to receive my order?
We ensure that the ordered items, if in stock, will be shipped within 5 to 7 days
What if I have not received my order after 7 days?
While we do our best to respect the stated delivery times, we can not be held liable for any delay in delivery. The official statutory delivery period is 30 days.
Can I pick up my order?
No, that’s not possible. Because ERATO every day is sending large numbers of packages from different warehouses, we can not make exceptions.
Where can I go with my comments, tips or questions?
We think your opinion is very important and would love to hear what you think of ERATO. Perhaps you have ideas about how we might improve our website and services. Therefore, you can always contact our customer service, send an email to firstname.lastname@example.org.
Who will deliver my order?
We work together with POST NL for the delivery of packages. POST NL uses large delivery times, so your package can even be deliverd in the evenings or on Saturdays. POST NL also supplies to neighbours.
Do I pay shipping costs?
Yes, we calculate the shipping costs in response to the weight and size of the package. The shipping costs are clearly stated in the shopping cart.
Are the prices incl. VAT?
We like to keep it clear and transparent, so the prices you see on the website are inclusive VAT.